Luxury Hotel Experience, Redefined

6/27/2020 | By: Tessa Prieto-Valdes

As the world navigates through the complexities of the new normal, The Alpha Suites—a luxury brand of serviced apartments in Makati and the No. 1 hotel in Metro Manila on TripAdvisor—rises to the challenge by redefining the way it delivers guest experiences in the time of COVID-19.

The Alpha Suites has been working nonstop to innovate to ensure high standards of cleanliness and sanitation in preparation for the hotel’s reopening. This proactive approach to the pandemic has proven to be effective, as the entire complex remains completely free of COVID-19—an impressive feat that it intends to maintain.

In addition to the increased frequency of disinfection of the high-touch areas in the guests’ rooms, The Alpha Suites’ meticulous housekeeping team is thoroughly sanitizing all suites with its state-of-the-art UV equipment, which eliminates harmful pathogens. As an additional precautionary measure, all suites are sealed to ensure that no one enters the room after it is sanitized. The common areas, including the lobby and elevators, are meanwhile sanitized every 30 minutes as part of the hotel’s heightened commitment to safety.

The Presidential Suite is a two-level, three-bedroom unit with a full-size kitchen and a great view of the city.

The Alpha Suites is enforcing stricter health protocols, including requiring guests and staff to use face masks, undergo mandatory temperature checks and frequent hand sanitization, and use disinfecting foot baths upon entry. Hand sanitizers are provided at the front desk and at the restaurant takeout stations for everyone’s use.

Guests will be asked to complete comprehensive travel and health questionnaires prior to check-in. Physical distancing will be strictly observed in the common areas, with floor markers placed around the property.

All health protocols are closely monitored and supported by the medical team of Aegle Wellness Center, a state-of-the-art, integrative health and wellness center located in the Alphaland Makati Place complex.

All suites are thoroughly sanitized to eliminate pathogens.

The Alpha Suites has adjusted the operations of its amenities. It opened take-out stations in its specialty restaurants while the lagoon-style swimming pool will be open to a maximum of 10 swimmers at a time to enforce physical distancing. Guests can enjoy a worry-free swim knowing that ideal water conditions are maintained in compliance with international standards. All these “new normal” practices reflect The Alpha Suites’ steadfast commitment to keeping the hotel and its facilities 100 percent free of COVID-19.

Situated in the heart of the Makati central business district, The Alpha Suites is the best choice for business travelers adjusting to “new normal” work arrangements, as each suite comes with a work station and high-speed internet. Leisure travelers will also enjoy the convenience of staying in its generously sized suites, with fully equipped kitchens and spacious living areas. There’s also an upscale grocery in the adjacent shopping mall at Alphaland Makati Place, just an elevator ride away.

While the pandemic will likely bring more changes to the hospitality industry, The Alpha Suites has already redefined the luxury hotel experience.

The Alpha Suites also increased the frequency of disinfection of high-touch areas.

Guests in the new normal can expect the hotel’s front-line heroes to continue delivering the same acclaimed, five-star service that The Alpha Suites is known for—only now, they will be clad in protective gear, including face masks, face shields and gloves, for the safety and reassurance of guests and staff alike.

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